August 5, 2021
I’ve found that in owning a restaurant, gardening, and life in general, many of the rules and clichés I’ve learned throughout my eons in the business world still apply. First, the 80/20 rule, which I wrote about recently, and another a former boss always touted and of which I was recently reminded: Don’t rule by exception!
There are certain items on our menu at the café that we consider to be “rock stars” because they always sell, one of which is our crispy cod sandwich. Occasionally a customer will ask for the sandwich without the bun, or they don’t eat the bun, which Daniel...